Terms & conditions

Welcome to Somewear and Friends AB

Organization number: 556745-9937

Prices include VAT at 25%.

f you are under 18 you must have parental consent to place an order.

All goods remain Somewear and Friends property until full payment has been received.

Somewear and Friends reserves the right to cancel an order if fraud is suspected.


UNCLAIMED GOODS

For packages that are not retrieved, Somewear and Friends will charge the customer a fee of 300 SEK. The charge reflects the actual cost of the return shipping, handling and processing, combined. Payment terms are 30 days. In case of late payment, a fee of (the amount permitted by law currently is 50 SEK), penalty interest and possible collection costs. If you regret your order after the package is sent, you must retrieve the package at your delivery location and send it back to us. If the package is not retrieved it will automatically be registered as non-retrieved and charged accordingly.

We follow the recommendations of the Swedish Consumer Complaints Board.

When we receive the item and establish that it is not damaged, we will refund the amount you paid, and any payment fee. If you have ordered several items and not all are returned, we will not be able to return the payment fee (this is because the fees are the same no matter how many items you have ordered).


DELIVERY TIME

Delivery time depends on which country your order is delivered to. Approximately 7-10 working days provided that the item(s) is/are in stock. (Subject to unexpected complications if delivery time differs from what is promised, we will contact you personally and give the right to cancel your purchase.)
Delivery: You receive a note in the mail when the package are available at your delivery location. (Delivery location is specified in the note).


SUPPLY SAFETY

Somewear and Friends always send an order confirmation to the email address you specified when ordering.
Our packages are sent with The Swedish Postal Service 'Posten Sverige AB' and occasionally DB Schenker Sweden.


TRANSPORTATION DAMAGE

Somewear and Friends AB is responsible for the packages all the way to our customers. If you after retrieval find errors on the package or its contents, we appreciate if it is reported at the delivery location. These errors are otherwise handled as a common return.


WITHDRAWAL

We follow the Swedish Consumer Complaints Board's recommendations.
If you are unsatisfied with something you ordered, you have a 14 days regret period after you have received the goods. You have the right as a customer to open the packaging without charge to make sure that the product works. You always have the right to cancel your purchase if the product is out of stock. The deadline applies to everything except underwear and perfumes that have broken packaging / plastic removed / our seal removed. Naturally, the right of withdrawal does not apply if the product has been used. As a customer, you are obliged to check your delivery. The item must be returned in its original condition. When we receive the item and establish that it is not damaged, we refund, within 30 days, the amount you paid, and any fees if the entire order is returned.

NOTE! It normally takes about 1-2 weeks from the time you sent your return to us before you receive any refund. In exceptional cases, it can take up to 30 days for a refund to complete which is the maximum time according to Swedish law.

Address for return / replacement / withdrawal:
Somewear and Friends AB
Heljevedsvägen 4
53431 Vara SWEDEN

If you have questions, contact us at any of the following ways:

Mail:
kundsupport@somewear.se

Telephone:
+46 707122072 (mon-fri 09.00-15.00).


EXCHANGE AND RETURN RIGHTS

You have full return and cancellation rights within 14 days after you received the goods, provided that you have not used the product and that it is returned in undamaged condition. Of course you get to try your product to see if it suits you! Return and exchange law does not apply to underwear. In case of exchange, Somewear and Friends returns the second shipment to you free of charge. The item must be returned in the same condition as when you bought it. All goods returned must be packed in a bag or carton. If you return shoes in the original box, place the shoe box in a package or bag. Do not send back by putting waybill directly on the original box / packaging. It will be destroyed and not eligible for full refund.

n case of exchange, return or complaint, we follow the Swedish Consumer Agency's rules for online shopping.

Want to exchange / return / complain about a product?


1. Email to retur@somewear.se and describe your case. Always write your full name and order number.
2. Fill in the return form, which is attached to our email response.
3. Return the product together with the return form to us. You pay return shipping. The address is:
Somewear & Friends AB, Heljevedsvägen 4, 53450 Vara SWEDEN
4. After receiving and approving the return, we ship the new product to you without charge. Alternatively we refund the value if you make a return.


COMPLAINT

We guarantee that the goods you ordered are free from defects at delivery. If you receive a defective or wrongly supplied product, please contact Customer Service as soon as possible (kundsupport@somewear.se or phone +46707122072). In case of complaint or shipment errors, the return shipping is on us.



SAFETY

In connection with your registration and ordering you agree by law that we store and use your information in our business to fulfill our commitment to you. Somewear and Friends protects your personal information under the Personal Data Act. You always have the right to take part of your personal information registered with us. If the information is incorrect or incomplete, you have the right to rectification or erasure of the information. We store your name, address, postcode, city, country, telephone number and e-mail. Somewear and Friends uses encrypted data transmissions. Payment and personal information is done through secure websites. In case of fraud, the case will be reported to the police and the information may be provided to police authorities.

When you shop with a credit card on our site, DIBS and PayPal are used. They meet the requirements of PCI DSS.

Please note that you must have parental permission to shop at Somewear and Friends if you are under 18 years!


COOKIES

According to the Electronic Communications Act, which came into force on the 25th of July 2003, everyone who visits a website with cookies should be informed if the website contains cookies, what they are used for and how they can be avoided.

Are Somewear and Friends using cookies?
At Somewear and Friends cookies is used permanently for best functionality.

What are cookies used for?
A cookie is a small text file stored on your computer and contains information. Cookies are used purely for technical reasons regardning the site's functionality, eg for login, navigation and forms processing. There are two types of cookies, one that saves a file permanently on your computer and another that is stored temporarily while you are on the site.

How can you avoid cookies?
If you do not want cookies stored on your computer, you can disable it in your browser's settings (see your web browser's instructions, the procedure varies depending on the browser you have). However, this means that the functionality of the website is restricted.


RANGE CHANGE

Somewear and Friends reserves the right to change the range and has the right to remove items from the range before a purchase is completed. We reserve the right for any sell out of goods in the range. Somewear and Friends reserves the right for any typographical errors in the texts on this website. We give no guarantee that all pictures accurately reflect the true appearance of our products. Somewear and Friends reserves the right to adjust prices and any price errors.


FORCE MAJEURE

In the event of war, hostilities, civil war, revolution, rebellion, governmental action, strike, lockout, blockade, natural disaster or similar event, Somewear and Friends will apply Force Majeure.

This means that this agreement does not need to be fully realized. If this happens, we will attempt to notify the customer of this. In case of dispute, we follow the course Swedish Consumer Complaints Board decision.


CARD PAYMENT

You can always feel safe in dealing with Swedish cards issued by VISA and MasterCard at Somewear and Friends. We work with DIBS Payment Services, which is Scandinavia's leading provider of payment services via the Internet and are certified according to the card industry's new stricter security requirements PCI DSS (Payment Card Industry Data Security Standard).

When you pay by card you will be directed to a secure site with SSL certificate with DIBS Payment Services, where you can safely enter your card details and complete payment. Once payment has been accepted you will be sent back to somewearandfriends.se where you get a confirmation that your purchase is completed. Learn more about credit card payments and security here. No extra charges is applied when you pay by card.


PAYPAL

Somewear and Friends accept payment via Paypal.
PayPal has developed from the very basis to be one of the safest ways to transfer money online. Unlike other financial institutions payments is sent without financial information. It works in the way that you get an account with PayPal. You then transfer money to the account, for example from your credit card or your bank account. When you place your order with us, select payment option PayPal at Checkout to transfer funds from your PayPal account to us at somewearandfriends.se

To pay with PayPal you will need a PayPal account, clickhere to get a PayPal account.

Somewear and Friends will charge 29 SEK when you choose to shop with paypal.